Soi 3's Privacy Policy

Soi 3 (soi3.bet) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect from you when you use our website, mobile application, and related services — and how and why we use it.

By accessing soi 3 or creating an account, you confirm that you have read and agreed to this Privacy Policy. This policy forms part of soi 3's Terms and Conditions An integral part.

This Privacy Policy has been prepared in accordance with Bangladesh and international data protection laws. Soi 3 operates under an international gaming license and adheres to the highest standards of data protection practice.

• This policy applies to the soi3.bet website and all associated sub-domains.
• This Policy applies equally to users of the Soi 3 mobile app.
• Third-party websites you visit are governed by their own privacy policies.

To provide services on Soi 3, we need to collect certain information. We only collect what is necessary for the smooth running of the platform and for your security. Data is collected in three ways: information you provide directly, data collected automatically, and information received from third parties.

Soi 3 uses collected data only for legitimate and transparent purposes. Every use of your data under our Privacy Policy takes your best interests into account.

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues and complaints as quickly as possible.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To detect problematic gaming patterns and provide timely support.
• Legal Obligation: To comply with regulatory reporting requirements and KYC/AML obligations.
• Service Improvement: To analyse user experience and improve the platform.
• Marketing (Consent-Based): To send you relevant offers and promos, if you have given your consent.

Where required, your separate consent is obtained before your data is used for any specific purpose. You may opt out of marketing communications at any time.

Soi 3 never sells or rents your personal data to third parties. However, information may be shared in limited circumstances as described below, and strict data protection measures are applied in every such case.

• Payment Providers: Only the minimum information required to process payments via Mobile Pay, Nagad, Rocket, and other providers.
• Identity Verification Services: With licensed verification agencies to complete the KYC process.
• Legal Authorities: When required by a court order or a lawful request from a regulatory authority.
• Technology Partners: For platform operations, by parties operating under our Privacy Policy.
• Business Changes: In the event of a merger or acquisition of soi 3, the new owner will be bound by this policy.

Soi 3 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. Their use is fully transparent and governed by our Privacy Policy.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect how certain features on the platform function.

Soi 3 does not retain your information longer than necessary. Each category of data has a defined retention period as outlined in the Privacy Policy.

• Account Information: For as long as the account remains active, and up to 5 years after closure (as required by law).
• Transaction Records: 7 years, as required by financial regulatory guidelines.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: 3 years for responsible gaming monitoring purposes.
• Customer Support Contact: Up to 2 years after last contact.
• Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Under Soi 3's Privacy Policy, you hold certain important rights over your personal data. To exercise any of these rights, please contact our support team.

• Right to Know: You can find out exactly what information we hold about you and how we use it.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain situations, you may request that the processing of your data be restricted.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

Soi 3 uses industry-leading security technology to protect your data. Our security infrastructure is regularly updated and audited by independent third-party experts.

• TLS 1.3 Encryption: All data transmissions are encrypted using the latest protocols.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: Server-level cyber attack prevention measures.
• Regular Penetration Testing: Identifying vulnerabilities through external security experts.
• Encrypted Database: Stored data is also encrypted — accessing the database alone is not enough to read it.
• Access Control: Staff can only access the information necessary for their specific role.
• Incident Response Plan: In the event of a data breach, you and the relevant authorities will be notified within 72 hours.

If you discover a security vulnerability, please support@soi3.betto let us know. We believe in responsible disclosure.

Soi 3 strictly prohibits anyone under the age of 18 from using the platform. Protecting minors' data is a key part of our Privacy Policy.

• Age verification is mandatory at the point of registration.
• We do not knowingly collect or store any personal information from minors.
• Any account found to belong to a minor will be closed immediately and may result in legal action.
• If a parent or guardian has concerns, please contact us — we will investigate and take appropriate action.

Soi 3 may update this Privacy Policy from time to time. Changes may arise due to business developments, new technologies, or legal requirements.

• A notification will be posted on the website at least 14 days before any significant changes take effect.
• Registered users will be notified by email with details of any changes.
• Continued use of the platform after any update constitutes acceptance of the revised policy.
• If you do not agree to the updated policy, you will have the option to close your account.
• The date of the latest update is always shown at the top of this page.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us. soi 3's dedicated privacy team is here to help.

• Email: support@soi3.bet
• Live Chat: Via the chat button in the bottom-right corner of the website.
• Response Time: You can typically expect a response within 24–48 hours.
• Data Rights Request: Use "Data Rights Request" as the subject line of your email.

If your complaint cannot be resolved through our internal process, you have the right to escalate it directly to the licensing authority.